Rates

Cancellation Policy and Miscellaneous Policies for 2020

Bookings, Deposits and Refunds

High Season & Public Holiday Bookings

No refunds given for any High Season or Public Holiday bookings

A 50% deposit is required at time of booking and final payment made by credit card 14 days prior to arrival. ID may be required for security purposes

Medium & Low Season

First nights tariff is required as a deposit. The remaining balance paid on or before arrival.

For a refund: 14 days written notice must be given for a full refund  Alternatively, your deposit can be placed in our system to be used within 12 months of original booking date with no costs incurred.  All cancellations will incur a $10 admin fee per booking

Deposits can be made by credit card, cheque, direct deposit or cash. If by cash, direct deposit or cheque a credit card will be required for security purposes on arrival.

Deposits

Deposits can be made by the following methods: credit card- cheque- direct deposit or cash. If made by direct deposit, cash or cheque then a security card will be required at time of arrival for I.D purposes.

Pandemics

Any deposits held in our system before a pandemic is announced, such as Covid-19 will be asked if the booking date can be moved to another date. If this is not possible, a full refund will be given. If a booking is made during a Pandemic then no refund is given but the deposit can be use for future dates valid for 12 months unless government restrictions for travel are no longer viable or allowed.

Cleaning Surcharges

A minimum surcharge fee of $25.00 will apply to any excessive cleaning. All breakages and any damage to be paid for on departure.

Miscellaneous

No alterations to be made to your booking without prior consent of Management (ie: no extra guests without approval by management). Any Guests` visitors must check-in at reception (this is totally at managements discretion depending on amount of paying guests already at Resort) visitors are not permitted to arrive before 10am and must depart before 10pm.

Porta Cots and High Chairs are available for a fee of $10 per stay but as we have a limited supply the request must be made at time of booking

Villa 5 is a 2 bdrm Pet Friendly Villa (at managements discretion) Extra charge of $10 p.n. per pet.

Parking is at own risk

As we are situated in a residential area the noise level curfew is strictly 10pm everynight.

For more clarification on any of the above, please contact Management

Sue Setchell

Manager